Public consultation on the draft single Charter of Aged Care Rights (the Charter) is now open. A single Charter will help to create a shared understanding about the rights of people receiving aged care.

A new single Charter is part of the Single Aged Care Quality Framework and will replace the existing four charters relating to care recipients’ rights and responsibilities.

It will apply to people once they start receiving Government-subsidised aged care, including:

  • residential care
  • home care packages
  • flexible care
  • services provided under the Commonwealth Home Support Programme and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

The Department of Health invites your comments on the draft Charter. All comments will be considered and inform further development of the Charter.

They want to hear from as many individuals and organisations with an interest in aged care rights as possible, including:

  • consumers, their families and carers
  • advocacy groups
  • consumer peak organisations
  • key sector groups
  • aged care organisations
  • staff of aged care organisations, health and disability service providers.

The department is seeking the assistance of all aged care providers to promote the public consultation and support consumers to provide their views.

The consultation closes on Wednesday, 10 October 2018. Late submissions will not be accepted.

For more information, and to submit your comments, visit the Consultation Hub.

If you need any help with your online submission, contact