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My Health Record

My Health Record is a secure online summary of your important health information.

Having a My Health Record will allow other registered healthcare providers involved in your care like doctors, specialists and hospital staff to access the information from anywhere at any time when they need to, like in an accident or emergency.

You can control what goes into your My Health Record, and who can access it. You can choose to share your health information with your doctors, hospitals and other healthcare providers.

What information gets uploaded to My Health Record

What information gets uploaded to My Health Record

The information stored in your My Health Record can include:

  • medicines you are taking prescribed by your doctor
  • your Medicare claims history
  • your organ donation decision
  • hospital discharge information
  • diagnostic imaging report (like ultrasound or x-ray results)
  • pathology reports (like blood tests).

You can also add your own information like:

  • any allergies and adverse reactions you may have
  • your advance care planning information (this records your wishes about your health care in the event that you are too unwell to communicate).
What are the benefits?

What are the benefits?

Using the My Health Record system has many benefits for both patients and healthcare providers.

  • Better access: your important healthcare information will be available in one place online that is easily accessible by your authorised doctors, specialists, or hospitals. Even if you move or travel interstate, the information can be viewed securely online.
  • Better decision-making: better decision making by healthcare providers through the availability of more complete, more accurate and more up-to date patient health information. Particularly, in a medical emergency, healthcare providers connected to the My Health Record system can see your health information to provide you the best possible care quickly.
  • More convenient: you won’t need to worry about having to remember and repeat your health history like medicines, details of chronic conditions, and dates of recent tests with different or new healthcare providers. The same goes for your children’s health history like immunisations and medical tests.
  • Increased efficiency: increased efficiencies by helping, for example, reduce the number of unnecessary repeat tests, hospitalisations and follow up specialist visits.
Getting a My Health Record

Getting a My Health Record

You can register for a My Health Record for you or a child at any time.

To register for a My Health Record, the Australian Digital Health Agency will need to verify your identity. If you are registering a child, you must have parental responsibility for them and the child must be listed on your Medicare card. If this is not the case, you will need to apply in writing.

  • Register online via My Health Record website
  • By phone, call 1800 723 471 and select option one
  • In person, visit a Medicare Service Centre
  • Ask your healthcare provider to assist you with registering.
Security and privacy

Security and privacy

The Australian Digital Health Agency (ADHA), as the system operator, is responsible for the security of the My Health Record system. They have in place a comprehensive set of people, processes, and technology controls to protect health records from a cyber-attack. The ADHA advises that the system has bank strength security which ensures information is stored and accessed by only trusted, connected health systems.

View the full privacy policy about the My Health Record system. This includes information about how and why your information may be collected, how it is used and to whom it may be disclosed. It also provides information about how to make a complaint if you think someone has accessed your My Health Record inappropriately.

Who can access My Health Record?

Who can access My Health Record?

Your doctor and other healthcare providers such as specialists and pharmacists providing care to you can access your record.

The My Health Record system has a very detailed registration and set up process for a healthcare provider to access a patient’s record including the use of three unique identifiers that need to be in place.

Every time a healthcare provider accesses a My Health Record, a log is automatically created. This allows individuals and authorities to monitor every access in real time with complete transparency.

If a healthcare provider were to deliberately access an individual’s My Health Record without authorisation, criminal penalties apply.

What controls can I set on my record?

What controls can I set on my record?

You can limit access to your entire my Health Record or to specific documents using an access code. This prevents healthcare providers accessing your record unless they have the code. In an emergency, a provider can assert the emergency access functionality which will override the existing access controls for a specified period.

There is an additional notification system which you can set in place to notify you by SMS or email when your record is opened or when new documents are uploaded.

You can manage these settings through the My Health Record consumer portal.

More information

More information

For more information visit myhealthrecord.gov.au or phone 1800 723 471 (select option 1). Free call – 24 hours, seven days a week (call charges apply from mobile phones).

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