Brisbane South PHN has worked closely with GPs, service providers and consumers and their closest supporters, as well as people outside of the health system, to help shape a new way of commissioning our services.
We have found that the attitudes and behaviours of service providers matter to consumers as much as the type of service they receive. All new services will now be guided by a set of principles that have been designed by consumers, where the first question asked is “how can I help you?” Brisbane South PHN will be introducing a new function called a ‘concierge’ that will walk with the consumer through their care journey, helping to connect different supports and ensure they are receiving the help they need from the service.
The new service model will focus on the person as the centre, surrounded by their natural supports and broader community supports.
This model will have a strong primary health care system supporting the person, which includes:
- the GP
- other treatment services
- specialised mental health services for those with more complex needs.
The mental health, suicide prevention, and alcohol and other drug treatment services will be integrated across three sub-regions in Brisbane south, which will be based in Brisbane (Princess Alexandra Hospital catchment), Logan/Beaudesert (Logan Hospital catchment) and Redlands (Redlands Hospital catchment).
There will also be a GP Referral Hub to make it easier for practitioners to refer their patients to appropriate services. Service providers in each sub-region will work closely with GPs and each other to ensure that people don’t fall through the cracks and can seamlessly move between services.
The new model will build on the strengths of our existing programs and won’t start from scratch, but we recognise that this is a transformational journey. We look forward to working with all of our stakeholders to deliver better outcomes for our community.
Current services will continue to operate until 30 June 2019, with a transition period expected to occur. Please refer to our Mental health page and Information for Referrers Booklet to see the current primary mental health services that we commission, including referral pathways.
Should you have any questions about this project, please contact Susan Lingard by emailing firstname.lastname@example.org or by phone on 07 3864 7593.