The Australian Commission on Safety and Quality in Health Care (the Commission), is scoping the development of a certification framework and national standards for digital mental health services. Certification of services has the potential to build user confidence, increase adoption rates, and increase consumer choice in digital mental health services. The certification framework will support ongoing safety and quality assurance for digital mental health services, including those listed on the Australian Government’s digital mental health gateway Head to Health. The Commission will report to the Australian Government Department of Health in June 2019 on options for certification and national standards for digital mental health services.

The Commission is seeking input from consumers, carers, health professionals, service providers and other stakeholders to inform the development of the certification framework and national standards. Consultations will consist of face-to-face workshops delivered at multiple locations across Australia, online sessions and an online written survey, which will explore options for certification and national standards to ensure ongoing safety and quality assurance for digital mental health services.

Please note that sitting fees will apply for consumer and carer attendees for the face-to-face or online workshops. The Commission will support travel for a limited number of attendees from locations not included in the face-to-face consultations to attend the workshop closest to them. Lunch and refreshments will be provided at each of the face-to-face workshops.

Online sessions will be provided via video conference and Slido. Participation will require access to a computer, tablet or smartphone. Mental health consumer and carer representatives wishing to participate anonymously in an online session should inform the project team prior to the session.

For logistical reasons, the number of participants in the face-to-face workshops and the online sessions will be limited. The Commission will seek to manage the attendee list at both the face-to-face workshops and online sessions to optimise the diversity of stakeholders at each consultation event

Consumers participating in a face-to-face workshop or online session are welcome to bring a support person, family member or carer to the workshop if required (note that sitting fees will only be paid to workshop participants)

Further information about this project is provided in this fact sheet.

Locations and dates for the face-to-face, half-day workshops are listed below and also available at

Face-to-face (half-day workshops):

  • Orange: Friday 15 March 2019, 9:30am – 1:30pm AEDT
  • Perth: Wednesday 20 March 2019, 9:00am – 1:00pm AWST
  • Sydney: Tuesday 26 March 2019, 10:00am – 2:00pm AEDT
  • Melbourne: Wednesday 27 March 2019, 1:00pm – 5:00pm, AEDT
  • Canberra: Wednesday 10 April 2019, 10:00am – 2:00pm AEST
  • Brisbane: Friday 12 April 2019, 10:00am – 2:00pm AEST

Online sessions:

  • Online 1: Thursday 28 March 2019, 12:30pm – 2:30pm AEDT
  • Online 2: Thursday 4 April 2019, 5:00pm – 7:00pm AEDT
  • Online 3: Friday 5 April 2019, 12:30pm – 2:30pm AEDT
  • Online 4: Wednesday 10 April 2019, 5:00pm – 7:00pm AEST


Stakeholders can register for any of the workshops or sessions by contacting the project team on Please include your preferred format (face-to-face or online), date and time. For further information on the project please visit or contact Ben Prest, Senior Project Officer at or 02 9126 3600.