Feedback and complaints

If you would like to provide feedback or make a complaint you can email us on contactus@bsphn.org.au. All information is strictly confidential. If you are unsure about anything or would like help, please phone us.

If you are lodging a complaint, we will acknowledge your complaint within 24 business hours and provide a response within 28 days. 

Preferably include your name and contact details, however you can choose to provide feedback or make a complaint anonymously although, we will not be able to provide you with a follow up response.

The more detail you are able to provide will assist us in providing you with a prompt response – for example tell us what happened, who was involved, when and where it happened and if you have spoken to any of our staff about this matter. 

Feedback to the Department of Health

You may choose to directly engage with the Department of Health to seek a review of the PHN’s management, handling or decision regarding feedback we have provided to you.


To seek a review by the Department of Health, feedback can be submitted to PHN.Complaints@health.gov.au or at the following address:


PHN Operations Section
Program Delivery Branch
Health Grants and Network Division
Australian Government Department of Health
GPO Box 9848
Canberra ACT 2601

A copy of the Department’s PHN complaints policy can be found on the Department website.

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