Feedback and complaints
If you would like to provide feedback or make a complaint you can email us on contactus@bsphn.org.au. All information is strictly confidential. If you are unsure about anything or would like help, please phone us.
If you are lodging a complaint, we will acknowledge your complaint within 24 business hours and provide a response within 28 days.
Preferably include your name and contact details, however you can choose to provide feedback or make a complaint anonymously although, we will not be able to provide you with a follow up response.
The more detail you are able to provide will assist us in providing you with a prompt response – for example tell us what happened, who was involved, when and where it happened and if you have spoken to any of our staff about this matter.
Whistleblowing
We encourage ethical reporting of wrongdoing. We are committed to ensuring that whistleblowing disclosures are appropriately investigated, assessed and managed to address wrongdoing, and to ensuring that those who make disclosures are supported and protected from reprisals. We will keep the disclosure and identity of the whistleblower confidential while ensuring complaints are properly managed.
We have engaged Stopline whom are an independent external provider experienced in impartially and confidentially managing disclosures. Stopline can be contacted via email makeareport@stopline.com.au or visit http://bsphn.stoplinereport.com/.
More information on whistleblower protection can be found via the ASIC website. If you require more information on the PHN’s whistleblower policy and procedure, please contact the Company Secretary on 07 3864 7555.
Feedback to the Department of Health
You may choose to directly engage with the Department of Health to seek a review of the PHN’s management, handling or decision regarding feedback we have provided to you.
To seek a review by the Department of Health, feedback can be submitted to PHN.Complaints@health.gov.au or at the following address:
PHN Operations Section
Program Delivery Branch
Health Grants and Network Division
Australian Government Department of Health
GPO Box 9848
Canberra ACT 2601
A copy of the Department’s PHN complaints policy can be found on the Department website.