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Residential Aged Care Facilities

For the latest clinical information relating to COVID-19, see SpotOnHealth HealthPathways.

Residential Aged Care Facilities

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Current Restrictions

From 30 July 2020, restrictions are in place for residential aged care facilities (RACF’s) across the Brisbane South PHN region including:


  • No personal visitors, including care or support visitors, are allowed to enter.
  • Only persons providing an essential purpose are allowed to enter.
  • End of life visits will still be allowed.
  • Anyone entering a facility must wear a single use surgical mask.


  • Cannot leave the facility unless they are receiving health care, attending a funeral or for an emergency or for compassionate reasons.
  • The RACF or Chief Health Officer can provide and exemption for leave on compassionate reasons.


  • RACF operators must make sure staff do not work across multiple facilities as much as possible.
  • Anyone providing medical care (including staff, volunteers or family members) must wear a surgical face mask.

Click here to learn more about current RACF restrictions.

Coronavirus (COVID-19) advice for the health and aged care sector

The Department of Health (DoH) produces a daily COVID-19 newsletter ‘Protecting Older Australians’. Subscribe to DoH aged care sector announcements and newsletters here.

Coronavirus (COVID-19) advice for the health and aged care sector is available here. Coronavirus (COVID-19) resources for health professionals, including aged care providers, pathology providers and healthcare managers, are also available here.

A pandemic preparation checklist for Residential Aged Care Facilities has been developed by Queensland Health and is available to download. The Industry Code for Visiting Residential Aged Care Facilities has also been made available on COTA Australia’s website.

Personal Protective Equipment

Aged care providers that require Personal Protective Equipment (PPE) must now email for all requests.

All requests will be triaged by the Department of Health with priority given to facilities, programs and workers where there has been a confirmed case of COVID-19.

For more information visit the Department of Health website.

Support and information

CARE-PACT is a partnership project between Residential Aged Care Facilities (RACFs), General Practitioners and Metro South Hospital and Health Service. The service aims to support GPs and RACF staff in provision of best care for residents of RACFs, with acute care needs, in the most appropriate location.

Visit SpotOnHealth HealthPathways for the CARE-PACT for RACF Pathways.

If you are a clinician working in the Brisbane south, Redlands, Logan or Scenic Rim catchments, request the username and password online or by telephone 07 3156 4346 (Monday to Friday).

To contact CARE-PACT, RACFs within Redlands and Logan ACAT areas, phone 0427 524 645. Brisbane South & Bayside ACAT areas can phone 0427 026 319.

Aged & Community Services Australia (ACSA) is the leading national peak body supporting not-for-profit church, charitable and for-purpose providers of retirement living, community, home and residential care. You can find the latest news and a range of links to relevant information on their website.

Aged Care Direction
This direction from the Chief Health Officer provides guidance regarding access and visitor restrictions to residential aged care facilities. The purpose of this direction is to reduce the spread of COVID-19 by changing how we visit our loved ones in residential aged care facilities.

Advance Care Planning

What does this mean in a time of COVID-19 and is now the right time? Now more than ever, having conversations about our medical treatment preferences with our families and loved ones is essential. Learn more about advance care planning here.

Palliative care support for community clinicians
PallConsult is an initiative of Queensland Health that aims to reach out and build capacity across Queensland for community-based clinicians, particularly in rural and remote areas, to provide quality care for people approaching end-of-life who wish to remain at home.

Importantly for GPs, other doctors and nurse practitioners, there is a 24/7 palliative care advice hotline: 1300 PALLCR* (1300 785 537). This number provides direct access to a specialist palliative care medical practitioner. For more information please visit PallConsult, or see the Metro South Health website.