Coronavirus Support 07 3493 4812


For the latest clinical information relating to COVID-19, see SpotOnHealth HealthPathways.


On this page:

Q: Where can I find the latest information about cleaning and infection control?

A: Below are resources to assist you and your practice with cleaning, disinfection and infection control in regard to COVID-19:

  • Queensland Health fact sheet (20 March 2020) outlining recommendations for cleaning and disinfection of the environment where people suspected or confirmed to have COVID-19 infection may have been.
  • Queensland Health interim infection prevention and control guidelines for the management of COVID-19 in health care settings.
  • You can download an infection control poster for your practice here.
  • A 30 minutes Australian Government COVID-19 infection control online training for health care workers in all settings is available here. It covers the fundamentals of infection prevention and control for COVID-19.


Q: Are category 3 referrals for outpatients being accepted?

A: From Monday 23 March 2020, Metro South Health will be unable to accept Category 3 referrals for outpatient appointments. Visit here for more information or contact the Metro South Health Primary Partnership Team on:


Q: How can I best keep my pregnant patients safe?

A. As COVID-19 is changing our world, keeping antenatal women safe is paramount. Fortunately, the coronavirus does not affect pregnant women more severely than it does non-pregnant women. Keeping pregnant women from becoming infected is, however, a high priority across the nation and indeed around the world.

Maternity Matters provides guidance for General Practitioners who deliver shared care, and collates resources relevant to maternity and antenatal care during COVID-19. This guidance is under constant review and will change as we know more about the progress of COVID-19 within our communities.


Q: Can I use The Viewer to access test results for my patients?

A. Yes, you can use The Viewer to access patient results if the patient has been tested through a Queensland Health facility. It can be accessed here. GPs can now print pathology results. Guidance is available here.


Q: How can my staff and I access support during this time?

A. During this challenging and critical time for primary health professionals, Brisbane South PHN is extending its Employee Assistance Programme (EAP) to support primary health professionals and their staff. This support will be available for the next three months.

The program is available to staff working in community pharmacy, general practices, Aboriginal Medical Services and private allied health practices (such as clinicians, receptionists, practice managers and support staff) working in the Brisbane south region. The program provides a high-quality, short-term, professional counselling service to assist with personal and work-related issues. The program is confidential and no identifying information is reported back to Brisbane South PHN.

To access this support, please call 1800 818 728 and state that you are calling for the Brisbane South PHN EAP and identify yourself as ‘primary care’ staff. Consultations can also be booked via the website. A poster for your clinic that explains the EAP criteria is available for download here.


Q: Are the PHU and the PHN the same department?

A: No, PHN refers to Brisbane South PHN. The role of the PHN is to support primary health workers and communities in the Brisbane South PHN region. Our role in the COVID-19 response includes:

  • distributing masks
  • providing timely and accurate information
  • being the first point of call for primary health works via our COVID-19 Response Unit, email: or phone: 07 3493 4812 (Mon – Fri).

The PHU is the Public Health Unit which is linked to Metro South Hospital and Health Service (MSHHS). The Public Health Unit focus on:

  • protecting health
  • preventing disease, illness and injury
  • promoting health and wellbeing at a population or whole of community level.

This is distinct from the role within the health system. You can contact the MSHHS PHU on 07 3156 4000.


Q: Does SpotOnHealth HealthPathways have COVID-19 information available?

A: Yes, in partnership with State Health Emergency Coordination Centre (SHECC) SpotOnHealth HealthPathways is publishing up-to-date information related to the assessment and management of COVID-19.This is being complimented by localised information for Brisbane South where possible. For more information, see COVID-19 Assessment and Management on SpotOnHealth HealthPathways.

SpotOnHealth HealthPathways is an initiative of Metro South Health and Brisbane South PHN, in partnership with Mater Health Services and Children’s Health Queensland.

If you are a clinician working in the Brisbane south, Redlands, Logan and the Scenic Rim catchments, request the username and password online or by telephone on 07 3156 4346 (Monday to Friday).