My Health Record

The registration process for accessing the My Health Record system is available through Health Professionals Online Service (HPOS). Before using this registration process, you will need to have a PRODA account. If you are not already registered for PRODA you can register by clicking here. Registration to the My Health Record system is also required to access a patient’s My Health Record. Compliance with a range of obligations is required when participating in the My Health Record system, as set out under the My Health Records Act 2012 , the My Health Records Regulation 2012 and the My Health Records Rule 2016. This includes having a policy in place that addresses certain matters, such as security measures and training of staff. Download a sample policy that can be adjusted and implemented within the organisation. Once you are registered with the My Health Record system there are a couple of steps you will need to complete in order to access and use the system. All healthcare providers and organisations will need to have the following:

1. Healthcare Provider Identifier for Organisations, more commonly referred to as: HPI-O.
   • The HPI-O is a unique 16 digital number used to identify organisations which deliver healthcare in Australia. To be eligible for a HPI-O the organisation must provide health-related services and employ an identified healthcare provider. For more information and to complete registration please click here.
2. Healthcare Provider Identifier for Individual, more commonly known referred to as: HPI–I.
   • The HPI-I identifies an individual healthcare provider who provides healthcare, such as general practitioners, allied health professionals, specialists, nurses, dentists and pharmacists, among others. The health care provider will need to input their HPI-I into conformant software to access a patients My Health Record. The HPI-I can be obtained through AHPRA by calling 1300 419 495.

Accessing through PRODA

If yourself or your organisation will be accessing the My Health Record system through PRODA and not using conformant software you can click here for detailed steps on how to complete the set up.

Using conformant software

If the organisation is using conformant software to access My Health Record there are critical steps that need to be completed to ensure set up is complete. The Australian Digital Health Agency have provided detailed steps on what information you will receive, how to set up and access once registration has been successful, please click here to find out more information. Individual software vendors are able to provide support in the setup of the My Health Record. Please call your vendor for more information.

The Digital Health team can also provide support in relation to the set up and registration of My Health Record. Please email ehealth@bsphn.org.au or phone 1300 467 265 for more information or to lock in a training and education session.

The My Health Record website is equipped with resources to assist in the implementation and interaction of the My Health Record system. Please click the below link as they are relevant:

• General Practice
• Pharmacy
• Allied Health
• Specialist
• Aboriginal and Torres Strait Islander Health Services

For quick access to clinical software summary sheets for Genie, Medical Director, Best Practice, Zedmed, Communicare, and MedTech32 click here.

Alternatively, if you are accessing My Health Record via the Provider Portal use this handy how to guide.

The Brisbane South PHN My Health Record team can provide in practice training and support. Please email ehealth@bsphn.org.au or phone 1300 467 265 for more information or to lock in an education session.