Other Digital Health Initiatives

The Digital Health team is here to support all healthcare organisations with a range of digital health technologies and programs. These include:

  • eHealth Practice Incentive Program (ePIP)
  • Secure messaging
  • The eHealth Queensland Health Provider Portal (The Viewer)
  • Electronic Prescriptions
  • Recall templates

For information and support contact the Digital Health team via email ehealth@bsphn.org.au or phone 1300 467 265.

eHealth Practice Incentive Program - ePIP

The eHealth Practice Incentive Program (ePIP) aims to encourage general practices to keep up to date with the latest developments in digital health technologies. Practices can apply for the ePIP through HPOS.

There are currently five requirements for practices to become eligible for the ePIP and they are:

  1. Integrating healthcare identifiers into electronic practice records
  2. Secure messaging capability
  3. Data records and clinical coding
  4. Electronic transfers of prescriptions
  5. My Health Record system access and uploading

Useful Resources:

Requirement 1:  Integrating Healthcare Identifiers into Electronic Practice Record

Requirement 2:  Secure Messaging Capability

Requirement 3:  Data Records and Clinical Coding

Requirement 4:  Electronic Transfer of Prescriptions

Requirement 5: My Health Record Access and Uploading

Uploading a Shared Health Summary instructions sheets

Shared Health Summary Calculators

Secure Messaging

Secure Messaging Delivery (SMD) enables health care providers to send and receive sensitive and confidential clinical information like referrals, reports, pathology and radiology requests, results and discharge summaries in a secure and encrypted environment. Secure Messaging minimises the burden of manual and paper processes and is a timely and efficient means for sending and receiving clinical information. This frees up staff to complete other necessary tasks and reduces the costs of administrative tasks such as paper for scanning and faxing, postage and staff hours.

Secure Messaging:

  • integrates directly with clinical software systems
  • makes critical patient information is more readily available and accessible
  • reduces the chances of communication breakdown
  • records send and receive audit trails
  • enables providers to receive priority clinical information in real time.

As part of the second requirement for the eHealth Practice Incentive Payment (ePIP) a general practice must have standards-compliant SMD capability. Find further information about the ePIP here.

Find out more about secure messaging.

Some useful resources:

Secure Messaging Information packs for:

General practices

Allied Health


Medical Objects help guides:

For support phone: 07 5456 6000


Using the Referral Client Guide


Health Link

For support phone: 1800 125 036


Best Practice User Guide

Medical Director User Guide  



For support phone: (03) 9675 0600

www.referralnet.com.au User Guide


For support phone: (03) 9037 1000


User Guide

Secure Transfer Services:

Cheat Sheet 

eHealth Queensland Health Provider Portal – The Viewer

Queensland’s general practitioners now have secure online access to their patients Queensland Health records through the Health Provider Portal (the Viewer). This read-only, online access will allow GPs to view public hospital information including appointment records, radiology and laboratory results, treatment and discharge summaries, and demographic and medication details. This access will bridge the information gap between Queensland’s GPs and public hospitals and help ensure patients receive consistent, timely and better coordinated care. All GP’s need to register to access the Health Provider Portal at www.health.qld.gov.au/hp-portal For more information read the fact sheets below:

Please note The Viewer is different from the Provider Portal used to access My Health Record.

Electronic Prescriptions

Electronic Transfer of Prescriptions (ETP) supports the safe and secure transfer of prescription information between a Prescriber (doctor, specialist, dentist, optometrist, nurse practitioner etc.) and a Community Pharmacy using an electronic system known as a Prescription Exchange Service (PES).

There are a number of benefits to using ETP including:

  • improved confidentiality and security of medication information
  • better clarity and communication of prescription information
  • rapid information exchange
  • potential reduction in medication and dispensing errors
  • potential decline in adverse drug events.

Find out more about electronic transfer of prescriptions.

Recall Templates

Recall and reminder notifications offer a great opportunity to inform, educate and motivate patients to better engage with their care.

The right wording in a recall notification is often the difference between an appointment being promptly made and a discarded notice. Patient-friendly templates are more likely to inform and motivate your patients.

Download recall templates from the following sites:

Best Practice instructions

Medical Director instructions

Health Professional Online Services (HPOS)

Health Professional Online Services (HPOS) is a web-based service that streamlines Medicare related interactions with the Department of Human Services for health professionals such as general practitioners, specialists, allied health professionals, nurses, practice managers and practice staff.

To register, log on or find out more information visit the HPOS website.

To access the full range of information and services available through HPOS, log on through Provider Digital Access (PRODA).


PRODA is an online authentication system based on a username, password and verification code to log in to HPOS. This solution is an alternative to Public Key Infrastructure (PKI) individual certificates.

Follow our instructions for registering for PRODA or find out more online.

View a comparative document between HPOS, PRODA and PKI Certificates here.