Person Centred Care in general practice

Across Australia and internationally general practices are working to adopt innovative models of care delivery to enhance the quality of care provided to patients by becoming Patient Centred Medical Homes (PCMH), a model that is supported by the RACGP.

Brisbane South PHNs Person Centred Care program is working in partnership with interested practices in targeted geographic locations to adopt and implement a PCMH model approach to care. The program is working to transform primary care in our region by building the capacity and capability of practices to increasingly deliver care that is:

  • person centred
  • comprehensive
  • coordinated
  • accessible
  • safe and of high quality
  • accountable and transparent.


In 2020 we will expand this program beyond these targeted geographic regions and practices across the entire region will be eligible to express interest in participating.

In addition to existing Brisbane South PHN programs and education, Person Centred Care Practices have access to additional support from Person Centre Care practice consultants, our GP clinical lead, and access to a range of professional development opportunities.

The Person Centred Care practice program has objectives and outcomes that are aligned with the quadruple aim of healthcare:

Watch this video and hear one of our Person Centred Care practices tell you about the journey they have had so far on the program.

If you would like to learn more about this exciting opportunity and how we can support your practice please contact the Person Centred Care team email: or phone: 07 3864 7555.


Current and Upcoming Opportunities for Person Centred Care Practices

Person Centred Care Practice Assessment (PCC-PA)

When: Determined by each practice
Who: All team members are encouraged to participate
Availability: Open and available for participation at any time
Description: The practice self-assessment is a survey designed to help practice teams understand their current state of readiness against the patient-centred medical home model and identify any opportunities for improvement. Discussion among leaders, clinicians, and administrative staff about the self-assessment results helps to create the transparent culture that is critical for true PCMH transformation. The assessment facilitates the understanding of the current state of the practice in relation to the PMCH change concepts and allows for thorough and clear planning to start your practices transformation to higher performing care.

Practice Leadership Advantage

When: February – November 2019
Who: Practice Principal/owner and Practice Manager
Availability: The current program is at capacity. The 2020 program is in its planning stage and we will announce updates for program details and enrolments towards the end of 2019.
Facilitated by: BMP Consulting (Dr Chris Bollen and Rod Buchecker)
Description: This 9 month training program seeks to enhance and broaden the leadership skills of Practice Principals and Practice Managers to effect and lead meaningful and purposeful change in the provision of effective, efficient and sustainable primary care. This program includes 3 face-to-face workshops and individual coaching sessions occurring between the workshops. On completion of the program general practitioners will have developed their own practice plan for change.


When: Pilot commenced with Person Centred Care practices in June 2019 and extended to other practices July
Who: All practices in Brisbane South PHN region
Availability: These are available to the entire region. Devices will be designated to Person Centred Care practices in line with the next intake in 2020.
Facilitated by: Push my Button
Description: HappyOrNot is a platform being offered to practices across the Brisbane South PHN region that captures patient reported experience measures. The platform is housed on either a physical terminal or web based digital link and allows patients to provide anonymous real-time feedback which can be used to drive person centred care and quality improvement in practices.

GoShare Healthcare

When: Pilot commenced February 2019
Who: All interested team members (a Practice Nurse may like to take the lead on this offering)
Availability: Our current capacity is full. If you are not currently enrolled but are interested, we will announce if and when space opens up for enrolment.
Facilitated by: Healthily Pty Ltd
Description: Go Share is an innovative online tool for health practitioners to customise and send health information to patients as part of their routine practice workflow. The online platform hosts a substantial library of approved, credible health content relevant to a broad range of health and wellness topics. Quick and easy to use, it enables clinicians to send digital resources to recipients by email or SMS in just a few seconds and can improve the patient’s health literacy and compliance.






Pictured above:What are person centred care practices?