Service providers

Brisbane South PHN has worked closely with service providers, GPs, and consumers and their closest supporters, as well as people outside of the health system, to help shape a new way of commissioning our services.

We have found that the attitudes and behaviours of service providers matter to consumers as much as the type of service they receive. All new services will now be guided by a set of principles that have been designed by consumers, where the first question asked is “how can I help you?” Brisbane South PHN will be introducing a new function called a ‘concierge’ that will walk with the consumer through their care journey, helping to connect different supports and ensure they are receiving the help they need from the service.

The new service model will focus on the person as the centre, surrounded by their natural supports and broader community supports.

This model will have a strong primary health care system supporting the person, which includes:

  • the GP
  • other treatment services
  • specialised mental health services for those with more complex needs.

The mental health, suicide prevention and alcohol and other drug treatment services will be integrated across three sub-regions in Brisbane south, which will be based in Brisbane (Princess Alexandra Hospital catchment), Logan/Beaudesert (Logan Hospital catchment) and Redlands (Redlands Hospital catchment).

There will also be a Referral Hub to make it easier for GPs to refer their patients to appropriate services. Service providers in each sub-region will work closely with GPs and each other to ensure that people don’t fall through the cracks and can easily move between services. Brisbane South PHN will be working with service providers, big and small, who best meet the unique needs of culturally and linguistically diverse (CALD); Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ) and Aboriginal and Torres Strait Islander populations. They will also help us influence mainstream providers to meet the needs of these groups.

The new model will build on the strengths of our existing programs and won’t start from scratch, but we recognise that this is a transformational journey. We look forward to working with all our service providers to deliver better outcomes for our community.

The tender in relation to this project is now closed. Successful providers will be announced in March 2019.

Should you have any questions about this project, please contact Susan Lingard by emailing or by phone on 07 3864 7593.