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Older persons

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Older persons

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Click here for COVID-19 vaccine information for RACF aged care providers and workers

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Coronavirus (COVID-19) information for older Australians


The following resources have been developed by the Australian Government Department of Health to assist older Australians during the COVID-19 situation.

Information sheet – Coronavirus (COVID-19) information for older Australians
For older Australians, their family and friends about how to protect older Australians from the spread of coronavirus (COVID-19).

Information sheet – restricted visits to residential aged care facilities
For families and residents on restricted visits to residential aged care facilities on how to prevent the spread of coronavirus (COVID-19).

Information sheet – aged care workers
For older people who have an aged care worker visiting them at home. This resource is also available in multiple languages – click here to learn more.

Information sheet – COVID-19 guide for home care providers
This guide is for providers of aged care and disability services who offer home care and support services to older people living at home and people with disability living in the community. It provides information and guidance on how to stay safe from coronavirus (COVID-19).

COTA Australia has been actively working to make sure the needs of older people are being prioritised. A variety of fact sheets and resources can be found at

The Older Persons Advocacy Network (OPAN) has created this video to share ways older people and their families can stay safe and advocate for their health through the COVID-19 pandemic. OPAN operates a support line for older Australians affected by COVID-19 – click here for more information, or call 1800 237 981.

Phone lines

Phone lines for older community members

Older Person’s Covid-19 Support Line
A new Older Person’s COVID-19 Support Line has been set up to provide information, support and check on older Australians during the period of social distancing measures in response to the COVID-19 pandemic.

Senior Australians, their families and carers can call 1800 171 866 for no cost if they:

  • would like to talk with someone about what COVID-19 means for them or their loved ones
  • are feeling lonely or distressed
  • are caring for someone and need some information or a listening ear
  • are worried about what COVID-19 means for their usual aged care service
  • are worried about a friend or family member living with dementia
  • are unable to access information on the internet and would like up-to-date advice.

Home care services providers can also use the number and dial option 1 to refer home care clients who would like a call from an independent organisation to check on their wellbeing.

The service will include outbound and inbound calls to provide contact, reassurance and practical advice on connecting to services to maximise social engagement and wellbeing whilst at home.

Accessing aged care services

Brisbane South PHN is part of a national trial to help Australian seniors learn more about Government supported aged care programs and how to access them. Our specialist support worker can help older people, their families and carers to understand and choose different types of aged care services.

During these times of social distancing and isolation as a result of COVID -19, we are here to support older people in the community who are not yet connected with formal or informal support services (including social support services such as shopping, transport to essential appointments and regular contacts via phone or video call).

To download a specialist support worker referral form please click here.

For more information please contact Marion Dwyer, Specialist Support Worker on 0432 522 617, or at

Community Visitors Scheme

The CVS arranges volunteer visits to older people to provide friendship and companionship. Visits are available to anyone receiving government-subsidised residential aged care or Home Care Packages.

On 29 March 2020, Prime Minister Scott Morrison announced $10M to be provided to the Community Visitors Scheme (CVS), to further support older Australians who may be experiencing increased social isolation with social distancing and visiting restrictions. To learn more about the CVS, click here.

Care Army Volunteers

The Care Army is made up of everyday Queenslanders who want to help older people living in the community who may not have friends, family or neighbours who are able to support them.