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Residential Aged Care Facilities

For the latest clinical information relating to COVID-19, see SpotOnHealth HealthPathways.

Residential Aged Care Facilities

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Current Restrictions

From 30 July 2020, restrictions are in place for residential aged care facilities (RACF’s) across the Brisbane South PHN region.

  • No personal visitors, including care or support visitors, are allowed to enter.
  • Only persons providing an essential purpose are allowed to enter.
  • End of life visits will still be allowed.
  • Anyone entering a facility must wear a single use surgical mask.

  • Cannot leave the facility unless they are receiving health care, attending a funeral or for an emergency or for compassionate reasons.
  • The RACF or Chief Health Officer can provide an exemption for leave on compassionate reasons.

  • RACF operators must make sure staff do not work across multiple facilities as much as possible.
  • Anyone providing medical care (including staff, volunteers or family members) must wear a surgical face mask.

Click here to learn more about current RACF restrictions.

Coronavirus (COVID-19) advice for the health and aged care sector

The Department of Health (DoH) produces a daily COVID-19 newsletter ‘Protecting Older Australians’. Subscribe to DoH aged care sector announcements and newsletters here.

Coronavirus (COVID-19) advice for the health and aged care sector is available here. Coronavirus (COVID-19) resources for health professionals, including aged care providers, pathology providers and healthcare managers, are also available here.

A pandemic preparation checklist for Residential Aged Care Facilities has been developed by Queensland Health and is available to download. The Industry Code for Visiting Residential Aged Care Facilities has also been made available on COTA Australia’s website.

Emergency PPE supply from the National Medical Stockpile

The Australian Government is prioritising Personal Protective Equipment (PPE) distribution from the National Medical Stockpile to aged care services that are most in need.

The National Medical Stockpile is not intended to be a general supply line for PPE, it is for emergency purposes. Aged care providers are asked to use their own supply of PPE first and to request extra supply as and when needed.

If you urgently need PPE and cannot source it please submit an online application.

For more information and resources about testing, infection control and PPE visit our web page.

Support and information


CARE-PACT is a partnership project between Residential Aged Care Facilities (RACFs), General Practitioners and Metro South Hospital and Health Service. The service aims to support GPs and RACF staff in provision of best care for residents of RACFs, with acute care needs, in the most appropriate location.

Primary health professionals in the Brisbane South region can access the CARE-PACT for RACF Pathways via SpotOnHealth HealthPathways.

Access Support

A username and password is required to access SpotOnHealth HealthPathways. If you do not have one, please contact us.

Find out more how SpotOnHealth HealthPathways can support you during COVID-19, here.

RACF Contact

RACFs can contact the CARE-PACT line for their ACAT area


Aged & Community Services Australia (ACSA) is the leading national peak body supporting not-for-profit church, charitable and for-purpose providers of retirement living, community, home and residential care. You can find the latest news and a range of links to relevant information on their website.

Aged Care Direction

This direction from the Chief Health Officer provides guidance regarding access and visitor restrictions to residential aged care facilities. The purpose of this direction is to reduce the spread of COVID-19 by changing how we visit our loved ones in residential aged care facilities.

Advance Care Planning

What does this mean in a time of COVID-19 and is now the right time? Now more than ever, having conversations about our medical treatment preferences with our families and loved ones is essential. Learn more about advance care planning here.

Palliative care support for community clinicians

PallConsult is an initiative of Queensland Health that aims to reach out and build capacity across Queensland for community-based clinicians, particularly in rural and remote areas, to provide quality care for people approaching end-of-life who wish to remain at home.

Importantly for GPs, other doctors and nurse practitioners, there is a 24/7 palliative care advice hotline: 1300 PALLDR (1300 725 537). This number provides direct access to a specialist palliative care medical practitioner.

Nurses and allied health professionals also have access to state-wide 24/7 palliative care advice hotline: 1300 PALLCR (1300 725 527). This number provides direct access to a specialist palliative care nurse.

The PallConsult team also offers education and mentoring sessions (face-to-face or virtual) for community and residential aged care facility staff on all aspects of end-of-life care delivery including advance care planning, symptom management and psycho-social issues.

For more information please visit PallConsult, or see the Metro South Health website.