COVID-19 Support

COVID-19 and older people

Free Interpreting Service Priority line for Medical Practitioners and Pharmacies 1300 131 450

COVID-19 and older people

On this page:

COVID-19 information for older people

Coronavirus can be more serious for older people but we can help to protect those most at risk. Watch these videos from the Australian Government Department of Health to learn more.

Learn how to protect Older Australians from Coronavirus
Learn how to support Older Australians through Coronavirus

Phone lines

Older Person’s Covid-19 Support Line

Ph: 1800 171 866

A new Older Person’s COVID-19 Support Line has been set up to provide information, support and check on older Australians during the period of social distancing measures in response to the COVID-19 pandemic. 

Senior Australians, their families and carers can call 1800 171 866 for no cost if they: 

  • would like to talk with someone about what COVID-19 means for them or their loved ones 
  • are feeling lonely or distressed 
  • are caring for someone and need some information or a listening ear 
  • are worried about what COVID-19 means for their usual aged care service 
  • are worried about a friend or family member living with dementia 
  • are unable to access information on the internet and would like up-to-date advice. 

Home care services providers can also use the number and dial option 1 to refer home care clients who would like a call from an independent organisation to check on their wellbeing. 

The service will include outbound and inbound calls to provide contact, reassurance and practical advice on connecting to services to maximise social engagement and wellbeing whilst at home 

Accessing aged care services 

Brisbane South PHN is part of a national trial to help Australian seniors learn more about Government supported aged care programs and how to access them.

Our specialist support worker can help older people, their families and carers to understand and choose different types of aged care services. 

During these times of social distancing and isolation as a result of COVID -19, we are here to support older people in the community who are not yet connected with formal or informal support services (including social support services such as shopping, transport to essential appointments and regular contacts via phone or video call). 

To download a specialist support worker referral form please click here

For more information please contact Marion Dwyer, Specialist Support Worker on0432 522 617, or 


The following resources have been developed by the Australian Government Department of Health to assist older Australians during the COVID-19 situation. 

Information sheet – Coronavirus (COVID-19) information for older Australians 

For older Australians, their family and friends about how to protect older Australians from the spread of coronavirus (COVID-19). 

Information sheet – restricted visits to residential aged care facilities 

For families and residents on restricted visits to residential aged care facilities on how to prevent the spread of coronavirus (COVID-19). 

Information Sheet – It’s Ok to have home care 

For older people who may have an aged care worker visiting them at home. 

Information sheet – COVID-19 guide for home care providers 

This guide is for providers of aged care and disability services who offer home care and support services to older people living at home and people with disability living in the community. It provides information and guidance on how to stay safe from coronavirus (COVID-19). 

COTA Australia has been actively working to make sure the needs of older people are being prioritised. A variety of fact sheets and resources can be found at 

Community Visitors Scheme (CVS)

The CVS arranges volunteer visits to older people to provide friendship and companionship. Visits are available to anyone receiving government-subsidised residential aged care or Home Care Packages. 

On 29 March 2020, Prime Minister Scott Morrison announced $10M to be provided to the Community Visitors Scheme (CVS), to further support older Australians who may be experiencing increased social isolation with social distancing and visiting restrictions.

To learn more about the CVS, visit the Department of Health web page here.