Multicultural communities

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Refugee Health Connect

Refugee Health Connect (RHC) is a partnership between Brisbane South PHN, Brisbane North PHN, Mater and Metro South Health. RHC provides a single point of contact for patients and health professionals to access information and resources regarding all aspects of refugee health, including a full list of contacts for Refugee Health Services in South-East Queensland.

Contact RHC
Phone: 07 3864 7580
Email: refugeehealth@bsphn.org.au

SpotOnHealth HealthPathways

SpotOnHealth HealthPathways is an online information portal for use by health care professionals during consultations with their patients or clients. It provides relevant and current information about local health care services to support decision-making and provide advice to their patients or clients, including those from multicultural communities under ‘Refugee and Asylum Seeker Health’.

Translated resources

The Refugee Health Network Queensland (RHNQ) provides a comprehensive range of health care information and resources about refugee health services in Queensland.

Use of an ambulance

Brisbane South PHN, Welcome 360Queensland Ambulance Service and Multicultural Development Australia have created a video, ‘Calling an Ambulance in Queensland’ that is available in a range of languages. This video was created to ensure everyone in the community understands how the Queensland Ambulance Service works and what to expect when paramedics arrive.

Adaptations: EnglishAmharicArabicBurmeseDariS’gaw KarenSomaliSwahiliTigrinyaVietnamese

Working with interpreters

The Federal Government’s Translating and Interpreting Service (TIS National) provides 24/7, free translating services in over 160 languages for registered health care and allied health professionals.

Pharmacists and other pharmacy staff have access to the free Translating and Interpreting Service when providing:

  • community pharmacy services (including dispensing medication, providing general advice and delivering other general pharmacy services)
  • programs delivered under the 6th Community Pharmacy Agreement.

Each pharmacy registers as an organisation and all staff use the one TIS National client code. Pharmacists not associated with a pharmacy can register for their own code.

Access a TIS National Interpreter

For immediate phone interpreting or urgent registration, health professionals can contact the TIS National Priority Line.

TIS National Priority Line
Phone: 1300 131 450
Hours: 7 days, 24 hours

Additionally, TIS National also provides pre-booked phone and on-site interpreting services. To book services or find out more about the service, contact the TIS National Team.

TIS National
Phone: 1300 575 847
Hours: Monday – Friday, 9 am – 5 pm

Multilingual Allied Health Professionals

Brisbane South PHN has created a list of multilingual allied health professionals (AHPs) for anyone seeking an AHP who can provide health care services in a language other than English.

Australian Refugee Health Practice Guide

The Australian Refugee Health Practice Guide provides primary health professionals with resources to provide comprehensive, evidence-informed health care for people from refugee backgrounds, including people seeking asylum.  The Guide contains links to resources and state referral information that has been compiled by local services.

More information

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