Other Digital Health Initiatives

The Digital Health team is here to support all healthcare organisations with a range of digital health technologies and programs, including:

  • eHealth Practice Incentive Program (ePIP)
  • Secure messaging
  • The eHealth Queensland Health Provider Portal (The Viewer)
  • Electronic Prescriptions
  • Recall templates
  • Smart Referrals
What are GP Smart Referrals?

Smart Referrals are digital referrals integrated with Best Practice and Medical Director software to enable faster, streamlined management of referrals to Queensland public hospitals. 

Smart Referrals make it quicker and easier for General Practitioners (GPs) to refer their patients for specialist outpatient services ensuring referrals will be sent to the right place, first time and with all of the required information.

Key features include:

  • condition-specific templates that auto-populate required test results from the patient file in the practice management software to assist GPs to provide the essential referral information. This ensures nothing is missed, no rework or double handling and saves practice unnecessary administrative time.
  • an easy way to attach documents from the computer or clinical software. The system is capable of accepting large files (up to 25MB) and a variety of file types (e.g. images, PDF, Word documents from clinical record or computer).
  • a comprehensive service directory that lists locations where services are offered and estimated wait times.
  • integration with HealthPathways.

Smart Referrals are a Queensland Health initiative and an important step in digital healthcare, creating a connected modern health system for Queenslanders. Brisbane South GPs can use smart referrals to refer not only to Metro South Health but also Mater, Children’s Health Queensland and most neighbouring Hospital and Health Services.

Practice registration and set up

Practice registration and set up is required to access Smart Referrals.

Three steps and you are ready:

Step 1. Complete registration form and sign terms of access agreement.

Contact the Metro South Health GPLO team via phone: 1300 364 155 (option 2) or email GPLO_Programs2@health.qld.gov.au for registration forms and assistance.

Step 2. Install Smart Referrals in Practice software

The Metro South Health GPLO team will register you and send you installation instructions. Technical support is available.

Step 3. Smart Referrals training and Go Live

Once installed, you are ready to use the system and our team can provide training at your convenience. Simply contact your Regional Support Coordinator.

Useful resources
Contact and support

Technical support

Queensland Health GP Helpline
1300 478 439 (Option 2, Smart Referrals)

Referral and facility-specific information

Contact the relevant Hospital and Health Service –

Metro South Hospital and Health Service
1300 364 155 (Option 1)

Mater Health
07 3163 2200 (GP priority line)

Children’s Health Queensland
1300 762 831 (Option 2, GP priority line)

Secure Messaging Delivery (SMD) enables health care providers to send and receive sensitive and confidential clinical information like referrals, reports, pathology and radiology requests, results and discharge summaries in a secure and encrypted environment.

Benefits of Secure Messaging

Secure Messaging minimises the burden of manual and paper processes and is a timely and efficient means for sending and receiving clinical information. This frees up staff to complete other necessary tasks and reduces the costs of administrative tasks such as paper for scanning and faxing, postage and staff hours. Additionally, Secure Messaging:

  • integrates directly with clinical software systems
  • makes critical patient information is more readily available and accessible
  • reduces the chances of communication breakdown
  • records send and receive audit trails, and
  • enables providers to receive priority clinical information in real time.

As part of the second requirement for the eHealth Practice Incentive Payment (ePIP) a general practice must have standards-compliant SMD capability.

More information

Useful resources

Secure Messaging information packs

Medical Objects help guides

For support phone: 07 5456 6000

Health Link

For support phone: 1800 125 036


For support phone: 03 9675 0600


For support phone: 03 9037 1000

Secure Transfer Services:

The eHealth Practice Incentive Program (ePIP) aims to encourage general practices to keep up to date with the latest developments in digital health technologies. Practices can apply for the ePIP through HPOS.

There are currently five requirements for practices to become eligible for the ePIP and they are:

  1. Integrating healthcare identifiers into electronic practice records
  2. Secure messaging capability
  3. Data records and clinical coding
  4. Electronic transfers of prescriptions
  5. My Health Record system access and uploading
Useful resources

Requirement 1:  Integrating Healthcare Identifiers into Electronic Practice Record

Requirement 2:  Secure Messaging Capability

Requirement 3:  Data Records and Clinical Coding

Requirement 4:  Electronic Transfer of Prescriptions

Requirement 5: My Health Record Access and Uploading

Uploading a Shared Health Summary instructions sheets

Shared Health Summary Calculators

Queensland’s general practitioners now have secure online access to their patients Queensland Health records through the Health Provider Portal (the Viewer). This read-only, online access will allow GPs to view public hospital information including appointment records, radiology and laboratory results, treatment and discharge summaries, and demographic and medication details. This access will bridge the information gap between Queensland’s GPs and public hospitals and help ensure patients receive consistent, timely and better coordinated care. All GPs need to register to access the Health Provider Portal here. For more information read the fact sheets below:

Please note The Viewer is different from the Provider Portal used to access My Health Record.

Electronic Transfer of Prescriptions (ETP) supports the safe and secure transfer of prescription information between a Prescriber (doctor, specialist, dentist, optometrist, nurse practitioner etc.) and a Community Pharmacy using an electronic system known as a Prescription Exchange Service (PES).

There are a number of benefits to using ETP including:

  • improved confidentiality and security of medication information
  • better clarity and communication of prescription information
  • rapid information exchange
  • potential reduction in medication and dispensing errors
  • potential decline in adverse drug events.

Find out more about electronic transfer of prescriptions.

Electronic Transfer of Prescriptions Checklists

Recall and reminder notifications offer a great opportunity to inform, educate and motivate patients to better engage with their care.

The right wording in a recall notification is often the difference between an appointment being promptly made and a discarded notice. Patient-friendly templates are more likely to inform and motivate your patients.

Recall templates are available to download here, from GP Partners Australia.

Best Practice instructions

Medical Director instructions

Health Professional Online Services (HPOS) is a web-based service that streamlines Medicare related interactions with the Services Australia for health professionals such as general practitioners, specialists, allied health professionals, nurses, practice managers and practice staff.

To register, log on or find out more information visit the HPOS website.

To access the full range of information and services available through HPOS, log on through Provider Digital Access (PRODA).


PRODA is an online authentication system based on a username, password and verification code to log in to HPOS. This solution is an alternative to Public Key Infrastructure (PKI) individual certificates.

Follow our instructions for registering for PRODA or find out more online.

View a comparative document between HPOS, PRODA and PKI Certificates here.


Access to Healthdirect Video Call services now available

In response to COVID-19, many services are using telehealth to deliver care. Brisbane South PHN is pleased to provide complimentary access to Healthdirect Video Call to all health providers in the Brisbane south region that bulk bill MBS telehealth items.

Apply for Healthdirect Video Call here.

About HealthDirect Video Call

Healthdirect Video Call is a secure platform that allows healthcare providers to offer their services via a video consultation. Video Call provides a single consistent entry point on the service’s webpage for all patients (link to waiting room can also be emailed), where they enter an online waiting area for their appointment.

Benefits of using Healthdirect Video Call

  • Purpose-built for health settings, with workflow that is familiar to consumers and healthcare providers.
  • Easy access for patients using their own device (no account creation needed).
  • Secure system that uses high-quality encrypted video technology.
Further information

We recommend familiarising yourself with the new MBS telehealth items which can be utilised for telehealth consultations.

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