Other Digital Health Initiatives

The Digital Health team is here to support all healthcare organisations with a range of digital health technologies and programs, including:

  • eHealth Practice Incentive Program (ePIP)
  • Secure messaging
  • The eHealth Queensland Health Provider Portal (The Viewer)
  • Electronic Prescriptions
  • Recall templates
  • Smart Referrals
  • Telehealth (Virtual Care)
What are GP Smart Referrals?

Smart Referrals are digital referrals integrated with Best Practice and Medical Director software to enable faster, streamlined management of referrals to Queensland public hospitals. 

Smart Referrals make it quicker and easier for General Practitioners (GPs) to refer their patients for specialist outpatient services ensuring referrals will be sent to the right place, first time and with all of the required information.

Key features include:

  • condition-specific templates that auto-populate required test results from the patient file in the practice management software to assist GPs to provide the essential referral information. This ensures nothing is missed, no rework or double handling and saves practice unnecessary administrative time.
  • an easy way to attach documents from the computer or clinical software. The system is capable of accepting large files (up to 25MB) and a variety of file types (e.g. images, PDF, Word documents from clinical record or computer).
  • a comprehensive service directory that lists locations where services are offered and estimated wait times.
  • integration with HealthPathways.

Smart Referrals are a Queensland Health initiative and an important step in digital healthcare, creating a connected modern health system for Queenslanders. Brisbane South GPs can use smart referrals to refer not only to Metro South Health but also Mater, Children’s Health Queensland and most neighbouring Hospital and Health Services.

Practice registration and set up

Practice registration and set up is required to access Smart Referrals.

Three steps and you are ready:

Step 1. Complete registration form and sign terms of access agreement.

Contact the Metro South Health GPLO team via phone: 1300 364 155 (option 2) or email GPLO_Programs2@health.qld.gov.au for registration forms and assistance.

Step 2. Install Smart Referrals in Practice software

The Metro South Health GPLO team will register you and send you installation instructions. Technical support is available.

Step 3. Smart Referrals training and Go Live

Once installed, you are ready to use the system and our team can provide training at your convenience. Simply contact your Regional Support Coordinator.

Useful resources
Contact and support

Technical support

Queensland Health GP Helpline
1300 478 439 (Option 2, Smart Referrals)

Referral and facility-specific information

Contact the relevant Hospital and Health Service –

Metro South Hospital and Health Service
1300 364 155 (Option 1)

Mater Health
07 3163 2200 (GP priority line)

Children’s Health Queensland
1300 762 831 (Option 2, GP priority line)

Secure Messaging Delivery (SMD) enables health care providers to send and receive sensitive and confidential clinical information like referrals, reports, pathology and radiology requests, results and discharge summaries in a secure and encrypted environment.

Benefits of Secure Messaging

Secure Messaging minimises the burden of manual and paper processes and is a timely and efficient means for sending and receiving clinical information. This frees up staff to complete other necessary tasks and reduces the costs of administrative tasks such as paper for scanning and faxing, postage and staff hours. Additionally, Secure Messaging:

  • integrates directly with clinical software systems
  • makes critical patient information is more readily available and accessible
  • reduces the chances of communication breakdown
  • records send and receive audit trails, and
  • enables providers to receive priority clinical information in real time.

As part of the second requirement for the eHealth Practice Incentive Payment (ePIP) a general practice must have standards-compliant SMD capability.

More information

Useful resources

Secure Messaging information packs

Medical Objects help guides

For support phone: 07 5456 6000

Health Link

For support phone: 1800 125 036


For support phone: 03 9675 0600


For support phone: 03 9037 1000

Secure Transfer Services:

The eHealth Practice Incentive Program (ePIP) aims to encourage general practices to keep up to date with the latest developments in digital health technologies. Practices can apply for the ePIP through HPOS.

There are currently five requirements for practices to become eligible for the ePIP and they are:

  1. Integrating healthcare identifiers into electronic practice records
  2. Secure messaging capability
  3. Data records and clinical coding
  4. Electronic transfers of prescriptions
  5. My Health Record system access and uploading
Useful resources

Requirement 1:  Integrating Healthcare Identifiers into Electronic Practice Record

Requirement 2:  Secure Messaging Capability

Requirement 3:  Data Records and Clinical Coding

Requirement 4:  Electronic Transfer of Prescriptions

Requirement 5: My Health Record Access and Uploading

Uploading a Shared Health Summary instructions sheets

Shared Health Summary Calculators

Queensland’s general practitioners now have secure online access to their patients Queensland Health records through the Health Provider Portal (the Viewer). This read-only, online access will allow GPs to view public hospital information including appointment records, radiology and laboratory results, treatment and discharge summaries, and demographic and medication details. This access will bridge the information gap between Queensland’s GPs and public hospitals and help ensure patients receive consistent, timely and better coordinated care. All GPs need to register to access the Health Provider Portal here. For more information read the fact sheets below:

Please note The Viewer is different from the Provider Portal used to access My Health Record.

Electronic Transfer of Prescriptions (ETP) supports the safe and secure transfer of prescription information between a Prescriber (doctor, specialist, dentist, optometrist, nurse practitioner etc.) and a Community Pharmacy using an electronic system known as a Prescription Exchange Service (PES).

There are a number of benefits to using ETP including:

  • improved confidentiality and security of medication information
  • better clarity and communication of prescription information
  • rapid information exchange
  • potential reduction in medication and dispensing errors
  • potential decline in adverse drug events.

Find out more about electronic transfer of prescriptions.

Electronic Transfer of Prescriptions Checklists

Recall and reminder notifications offer a great opportunity to inform, educate and motivate patients to better engage with their care.

The right wording in a recall notification is often the difference between an appointment being promptly made and a discarded notice. Patient-friendly templates are more likely to inform and motivate your patients.

Recall templates are available to download here, from GP Partners Australia.

Best Practice instructions

Medical Director instructions

Health Professional Online Services (HPOS) is a web-based service that streamlines Medicare related interactions with the Services Australia for health professionals such as general practitioners, specialists, allied health professionals, nurses, practice managers and practice staff.

To register, log on or find out more information visit the HPOS website.

To access the full range of information and services available through HPOS, log on through Provider Digital Access (PRODA).


PRODA is an online authentication system based on a username, password and verification code to log in to HPOS. This solution is an alternative to Public Key Infrastructure (PKI) individual certificates.

Follow our instructions for registering for PRODA or find out more online.

View a comparative document between HPOS, PRODA and PKI Certificates here.


Virtual Care and MBS

During the COVID-19 pandemic, Australia – and indeed most countries – experienced a rapid and momentous shift towards telephone and video consultations (virtual care) between healthcare providers and their patients rather than the traditional face-to-face consultations.

Commencing on 13 March 2020 and extending until 31 December 2021, temporary MBS telehealth items have been made available to help reduce the risk of community transmission of COVID-19 and provide protection for patients and health care providers.

The temporary MBS telehealth items are available to GPs, medical practitioners, specialists, consultant physicians, nurse practitioners, participating midwives, allied health providers and dental practitioners in the practice of oral and maxillofacial surgery.

A service may only be provided by telehealth where it is safe and clinically appropriate to do so.

The new temporary MBS telehealth items are for out-of-hospital patients. It is a legislative requirement that GPs and Other Medical Practitioners (OMPs) working in general practice can only perform a telehealth or telephone service where they have an established clinical relationship with the patient.

There are limited exemptions to this requirement. GP and OMP COVID-19 telehealth services are eligible for MBS incentive payments when provided as bulk billed services to Commonwealth concession card holders and children under 16 years of age.

All providers are expected to obtain informed financial consent from patients prior to charging private fees for COVID-19 telehealth services.

The new temporary MBS telehealth items are for out-of-hospital patients.

As these items may change with the rapidly changing COVID-19 environment please check MBS online for the most up-to-date information.

Healthdirect Video Call services

The Department of Health is funding Healthdirect Video Call as a free platform for healthcare providers to use for virtual care until 31 December 2021 (with possibility of extension). The video platform allows a single consistent entry point to a secure webpage where patients enter an online waiting area to await their appointment.

The healthcare provider or administration staff send the weblink from their Healthdirect account to the patient via email or text and the patient accepts the link to enter the virtual waiting room.

Easy to use

Staff manage their clinics as usual. Video appointments are handled through existing processes and systems and are run like any other consultation.

Patients attend appointments via the link that the clinic sent and wait in their own private room, in the waiting area. No account, special software or dial-in details are needed.

Clinicians prepare to engage with their patients as normal, except they join patients via the clinic’s online waiting area instead of its physical one.

Brisbane South PHN will create a Healthdirect account for your healthcare organisation once you fill in this form. Then you can configure your organisation’s details as you require (e.g. add logo, customise messages for patients while they are in your virtual waiting room and add clinical and administration staff to the account).

Further information and resources

Brisbane South PHN is involved with Primary Health Insights.

Primary Health Insights is a new storage and analytics platform that hosts the de-identified primary health data of most of the Primary Health Networks (PHNs) across Australia.

It brings together industry leading data security, rigorous data governance and privacy, advanced analytics and primary health informatics experts from the PHNs to improve population health outcomes for all Australians.

The vision is to use reporting and analytics of de-identified primary care data to enable general practice, commissioned healthcare service providers and PHNs to make informed decisions about Australian primary health care delivery.

Primary Health Insights can make an important contribution to the delivery of the Australian Government’s 10-year Primary Care Plan.

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