Person-centred care

What is person-centred care?

Person-centred care is a way of putting people at the centre of their care.  The person-centred care approach considers the person as a whole, rather than as a condition to be treated. This approach helps to provide tailored and coordinated primary health services that respect people’s individual needs, preferences and values. Person-centred care helps to achieve better patient outcomes and experiences. 

Brisbane South PHN is working with general practices to support them to deliver person-centred care.  Our person-centred care toolkit activities support practices to progress towards providing higher-performing health care through a range of different practical, quality improvement-focused activities. 

Our Person-Centred Care Model

The model for person-centred care in general practice is the Patient-Centred Medical Home (PCMH). This model is endorsed by the Royal Australian College of General Practitioners (RACGP) through the RACGP Standards for Patient-Centred Medical Homes.  

Our Person-Centred Care Practice Initiative

Brisbane South PHN’s person-centred care toolkit supports practices at any stage of their progression towards becoming more person-centred through a range of resources and activities. 

The objectives and outcomes are aligned with the Quadruple Aim of effective primary care to ensure continuous improvement: 

The PCC Practice Initiative supports general practices to build their practice team, make the practice more sustainable, and improve outcomes for patients. Programs and activities within the initiative have been designed by GPs and Subject Matter Experts (SME), supporting practices to meet the requirements of RACGP Accreditation and the Practice Incentive Payment for Quality Improvement (PIP QI).

Practices participating in the initiative are actively working to build their capacity and capability in a way that suits their needs. Collectively contributing to transforming primary care in our region to increasingly provide health care that is:

  • Person-centred
  • Comprehensive
  • Coordinated
  • Accessible
  • Safe and high quality
  • Accountable and transparent.

Person-Centred Care Practice Programs

Our structured and highly supported Person-Centred Care Practice (PCCP) Programs support general practices to build their practice team, make the practice more sustainable, and improve outcomes for patients. These programs, designed and developed by Brisbane South PHN, General Practitioners (GPs) and Subject Matter Experts (SME), help general practice to identify and understand specific improvement needs and offer tailored support to deliver a patient-centred model of care that is sustainable and improves patient outcomes.

Each program engages participating general practices to focus on incorporating three Patient-Centred Medical Home Change Concepts for transformation into their practice through practical activities, online modules, virtual workshops, webinars and one-on-one coaching.

There are two PCCP programs available:

  • People, Leadership and Teams
  • Optimal Care Quality Improvement.


Many general practices across the Brisbane south region have participated in the person-centred care toolkit activities. The following videos explain the experiences four different practices have had from participating. 

Person Centred-Care Practice activities

PCCP activities support practices to progress towards providing higher-performing person-centred care through a range of different quality improvement-focused activities, including:

  • Person-Centred Care – Practice Assessment (PCC-PA)
  • Person-Centred Care Toolkit: From Principles to Practice
  • Online practice plans
  • Benchmark reports (CAT4)
  • Quality Improvement toolkits
  • PenCS Software Suite and data tools
  • Patient Reported Experience Measures (PREMs)
  • Health literacy and patient education  
  • Train IT QI resource library

These activities and resources support practices to meet the requirements of RACGP Accreditation and the PIP QI.

My health journal resource

Helping people to communicate their health needs, preferences and values with their health care professionals is an important part of person-centred care.  

Brisbane South PHN has developed the My health journal to help people better prepare for and get the most out of appointments with doctors and health professionals. This resource puts individuals at the centre of their care, with space to write down important notes, concerns or questions before, during and after appointments. 

Find out more about person-centred care

You can contact the Brisbane South PHN team to find out more about the PCCPI or become involved in any of the activities.