Person-centred care

What is person-centred care?

Person-centred care is Brisbane South PHN’s model for integrated approaches to supporting the health and wellbeing of our community. It is a way of putting people at the centre of their care to provide tailored and coordinated primary health services that are respectful and responsive to their needs, preferences and values.

Person-centred care involves the entire health care system, providing seamless and streamlined health services that are well-supported by technology and systems to achieve better patient outcomes.

Brisbane South PHN is working with general practices to deliver the Person-Centred Care Practice Initiative (PCCPI) and supporting programs. This initiative and programs have been developed using international best practice to progress practices towards a more effective, responsive and integrated model of care delivery.

Our Person-Centred Care Model

Across Australia, and internationally, a move toward embedding person-centred care approaches that consider the whole patient as a person, at all stages of their health care journey and with respect to unique needs, concerns and or preferences will lead to better outcomes.

The person-centred approach to care treats each person respectfully as an individual and not as a condition to be treated. It extends beyond the individual to include families, carers and supporters.

The internationally recognised and adopted framework for person-centred care in general practice is the Patient-Centred Medical Homes (PCMH). The model is endorsed by the Royal Australian College of General Practitioners (RACGP) and supported through The RACGP Standards for Patient-Centred Medical Homes. Practices are working toward becoming Patient-Centred Medical Homes by adopting innovative models of care delivery to enhance the quality of care provided to patients.

Our Person-Centred Care Practice Initiative

Brisbane South PHN’s Person-Centred Care Practice Initiative (PCCPI) supports practices at any stage of their progression towards becoming more person-centred through a range of structured programs and activities.

The PCC Practice Initiative objectives and outcomes are aligned with the Quadruple Aim of effective primary care to ensure continuous improvement and progression towards person-centred care in participating practices:

The PCC Practice Initiative supports general practices to build their practice team, make the practice more sustainable, and improve outcomes for patients. Programs and activities within the initiative have been designed by GPs and Subject Matter Experts (SME), supporting practices to meet the requirements of RACGP Accreditation and the Practice Incentive Payment for Quality Improvement (PIP QI).

Practices participating in the initiative are actively working to build their capacity and capability in a way that suits their needs. Collectively contributing to transforming primary care in our region to increasingly provide health care that is:

  • Person-centred
  • Comprehensive
  • Coordinated
  • Accessible
  • Safe and high quality
  • Accountable and transparent.

Person-Centred Care Practice Programs

Our structured and highly supported Person-Centred Care Practice (PCCP) Programs support general practices to build their practice team, make the practice more sustainable, and improve outcomes for patients. These programs, designed and developed by Brisbane South PHN, General Practitioners (GPs) and Subject Matter Experts (SME), help general practice to identify and understand specific improvement needs and offer tailored support to deliver a patient-centred model of care that is sustainable and improves patient outcomes.

Each program engages participating general practices to focus on incorporating three Patient-Centred Medical Home Change Concepts for transformation into their practice through practical activities, online modules, virtual workshops, webinars and one-on-one coaching.

There are two PCCP programs available:

  • People, Leadership and Teams
  • Optimal Care Quality Improvement.


Many general practices across the Brisbane south region are participating in the PCCP Programs. The following videos explain the experiences four different practices have had from participating.

Person Centred-Care Practice activities

PCCP activities support practices to progress towards providing higher-performing person-centred care through a range of different quality improvement-focused activities, including:

  • Person-Centred Care – Practice Assessment (PCC-PA)
  • Person-Centred Care Toolkit: From Principles to Practice
  • Online practice plans
  • Benchmark reports (CAT4)
  • Quality Improvement toolkits
  • PenCS Software Suite and data tools
  • Patient Reported Experience Measures (PREMs)
  • Health literacy and patient education  
  • Train IT QI resource library

These activities and resources support practices to meet the requirements of RACGP Accreditation and the PIP QI.

Find out more about person-centred care

You can contact the Brisbane South PHN team to find out more about the PCCPI or become involved in any of the activities.