Person-centred care

What is person-centred care?

Person-centred care is Brisbane South PHN’s model for integrated approaches to supporting the health and wellbeing of our community. It is a way of putting people at the centre of their care to provide tailored and coordinated primary health services that are respectful and responsive to their needs, preferences and values.

Person-centred care involves the entire health care system, providing seamless and streamlined health services that are well-supported by technology and systems to achieve better patient outcomes.

Brisbane South PHN is working with general practices to deliver the Person-Centred Care Practice Initiative (PCCPI) and supporting programs. This initiative and programs have been developed using international best practice to progress practices towards a more effective, responsive and integrated model of care delivery.

Our Person-Centred Care Model

Across Australia and internationally, general practices are working to adopt innovative models of care delivery to enhance the quality of care provided to patients by becoming Patient-Centred Medical Homes (PCMH), a model that is endorsed by the Royal Australian College of General Practitioners (RACGP) and supported through The RACGP Standards for Patient-Centred Medical Homes.

Brisbane South PHN is working in partnership with interested practices in targeted geographic locations to adopt and implement a PCMH model approach to care.

The program is working to transform primary care in our region by building the capacity and capability of practices to increasingly provide health care that is:

  • Person-centred
  • Comprehensive
  • Coordinated
  • Accessible
  • Safe and high quality
  • Accountable and transparent.

Our Person-Centred Care Practice Initiative

Brisbane South PHN’s Person-Centred Care Practice Initiative (PCCPI) supports practices at any stage of their progression towards becoming more person-centred through a range of structured programs and activities.

The PCCPI objectives and outcomes are aligned with the Quadruple Aim of effective primary care to ensure continuous improvement and progression towards person-centred care in participating practices:

Person-Centred Care Practice Initiative (PCCPI) support general practices to build their practice team, make the practice more sustainable, and improve outcomes for patients. Programs within the Initiative have been designed to support practices to meet the requirements of RACGP Accreditation and the Practice Incentive Payment for Quality Improvement (PIP QI).

Each program engages participating general practices to focus on incorporating three Patient-Centred Medical Home Change Concepts for transformation into their practice through support activities, online modules, workshops, webinars and coaching.

There are two PCCPI programs available:

  • People, Leadership and Teams
  • Optimal Care Quality Improvement.


Numerous general practices across Brisbane South PHN are participating in the PCCPI. The following videos explain the experiences four different practices have had so far from participating.

Person Centered-Care Practice Initiative activities

PCCPI activities support practices to progress towards providing  higher-performing person-centred care through a range of different Quality Improvement-focused activities including:

  • Person-Centred Care – Practice Assessment (PCC-PA)
  • Person-Centred Care Toolkit: From Principles to Practice
  • Online practice plans
  • Benchmark reports (CAT4)
  • Quality Improvement toolkits
  • PenCS Software Suite and data tools
  • Patient Reported Experience Measures (PREMs)
  • Health literacy and patient education  
  • Train IT QI resource library

These activities and resources support practices to meet the requirements of RACGP Accreditation and the PIP QI.

A practice can engage in a number of PCCPI activities without participating in a structured PCCPI program, however the level of engagement or progression a practice experiences with these activities depends on its overall engagement in the Initiative.

Find out more about person-centred care

You can contact the PHN Team to find out more about the PCCPI or become involved in any of the activities. Please complete an expression of interest (EOI) to register.

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