My Aged Care

Do you need to advise or refer a patient or carer for support services to help patients stay living at home, or moving to an aged care home? General information and how to apply or refer to services is available on the My Aged Care website:

Services range from helping with daily tasks to end-of-life care, support for carers, respite care and access to residential aged care. Some services are available while the patient is living at home and listed below (sourced from the My Aged Care portal).

Community and home support

  • domestic assistance – household jobs (e.g. cleaning or laundry)
  • personal care – help with bathing, showering or getting dressed
  • home maintenance – minor general repairs and caring for the house or garden, such as changing light bulbs or replacing tap washers
  • home modification – minor installation of safety aids, such as alarms, ramps and support rails at home
  • nursing care – qualified nurse to dress a wound or provide continence advice at home
  • social support – group social activities in a community-based setting
  • transport – help with going shopping or attending appointments.

Food services

  • providing meals at a community centre
  • help with shopping for food, learning to cook, making meals and storing food at home
  • delivering meals to home.

Allied health support services

  • physiotherapy (exercises, mobility, strength and balance)
  • podiatry (foot care)
  • speech pathology
  • occupational therapy (help with recovering or maintaining physical ability)
  • advice from a dietician (healthy eating)
  • other allied health and therapy services.

Respite care

Respite care provides care for you while your carer takes a break.

Aged Care Navigator trial

Brisbane South PHN has a Specialist Support Worker that can assist your patients with understanding, choosing and accessing aged care services. For more details click here.


The Australian Department of Health recently published a new fact sheet for health professionals to help them better understand their role in My Aged Care, and how they can assist their patients with their aged care journey. The fact sheet provides health professionals with an overview of:

  • how to refer a patient for an aged care assessment via the online referral form, phone or fax
  • the process for assessing care needs undertaken by the My Aged Care assessment workforce
  • the referral pathway to access services following an assessment• some common questions or scenarios a health professional might face, and how to respond.

Click here to download the fact sheet.

The department encourages health professionals to stay informed of the changes by signing up to their announcements and eNewsletter. which provide regular updates and information about aged care.