Give feedback

Compliments and complaints

Your feedback is important to us. It helps us identify areas for improvement and also what we are doing well. To provide us with feedback or make a complaint, please email us at contactus@bsphn.org.au.

Response timeframes

If you are lodging a complaint with us, we will acknowledge receipt within 24 business hours and provide a response within 28 days. 

What to include with your feedback

It’s best to include your name and contact details when you provide us with your feedback. Complaints and feedback can be made anonymously, but this will prevent us from being able to provide you with the proper follow-up response.

The more detail you can provide us with, the better we can provide you with a prompt response. It’s important for us to understand what happened, who was involved, when and where an incident happened, and if you have already spoken to any of our staff about this matter. 

All information provided is treated as strictly confidential. Please phone us on 1300 467 265 if you are unsure about anything or would like help with lodging your feedback.

Whistleblower protection

Brisbane South PHN encourages ethical reporting of wrongdoing. We are committed to ensuring that whistleblowing disclosures are appropriately investigated, assessed and managed to address any wrongdoing and to ensure that those who make disclosures are supported and protected from reprisals. We keep the disclosure and identity of the whistleblower confidential while ensuring complaints are properly managed.

We have engaged Stopline, an independent external provider experienced in impartially and confidentially managing disclosures.  Stopline can be contacted via email makeareport@stopline.com.au or visit http://bsphn.stoplinereport.com/.

More information on whistleblower protection can be found on the ASIC website. If you require more information on the PHN’s whistleblower policy and procedure, please contact our Whistle Blower Protection Officer via email at privacy@bsphn.org.au or by phoning 07 3864 7502.

Providing feedback to the Department of Health and Aged Care

You may choose to directly engage with the Department of Health and Aged Care (the Department) to seek a review of the PHN’s management, handling or decision regarding feedback provided to us.

To seek a review by the Department, feedback can be submitted to PHNProgram.Complaints@au.ey.com or at the following address:

PHN Operations Section
Program Delivery Branch
Health Grants and Network Division
Australian Government Department of Health
GPO Box 9848
Canberra ACT 2601

A copy of the Department’s PHN complaints policy can be found on the Department's website.