Dealing with conflict, challenging interactions and employment issues

This is a Brisbane South PHN Event

This session will help practice staff understand why patients behave badly and how to best manage them at the front desk, know the importance of an expected behaviour policy and of protecting your people. Some of the current employment issues will be discussed including psychosocial risks: what are your obligations, how should you manage risks to psychological health in the workplace, what should you do if a worker has psychological issues which are impacting their work.

AUDIENCE: Primary healthcare organisation staff - GPs, practice owners, practice managers, nurses, receptionists

SPEAKERS:
Sonya Black, Special Counsel Workplace Law, Avant
Avant medico-legal Risk Advisors

TOPICS:

• Dealing with conflict and difficult patients
• Trending employment issues in medical practice
• Q&A

TIME:

Registration: 6.00pm
Start: 6.30pm
Finish: 8.30pm

COST: Free, Dinner will be provided

LOCATION: The Glen Hotel, 24 Gaskell St, Eight Mile Plains