New online training: De-escalation skills for general practice staff
For a limited time, Brisbane South PHN is pleased to share free online de-escalation training for general practice staff and frontline healthcare professionals.
Learn the de-escalation tactics used by expert negotiators and explore common stress responses to help build self-awareness and navigate difficult patient conversations with greater success.
Highly recommended for all general practice staff, the free training module is available to complete for the next 3 months only.
About the free de-escalation training
This interactive training helps general practice staff manage challenging patient conversations with confidence. It’s designed to be psychologically safe, engaging, and practical.
Tailored for general practice reception staff and managers, this free training offers:
hands-on practice with real-world scenarios
tools to stay calm and communicate clearly
supportive, scenario-based roleplays.
Delivered by experienced facilitators and professional actors, participants will learn to de-escalate conflict and strengthen teamwork in high-stress situations.
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View time: |
1 hour (approximately) |
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Mode: |
Online self-paced learning |
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Format: |
Learn through realistic conflict scenarios based on interactions between patients and frontline staff. Use the downloadable reflection workbook to put learnings into practice. |
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Cost: |
Free |
Access the training now
Register now with a free Brisbane South PHN DiscoverPHN user account, or if already registered, log in to your account on DiscoverPHN learning portal.
Tip: Once you have logged on to DiscoverPHN, go to the ‘learning’ tab and either scroll down to see the de-escalation module, or type ‘deescalation’ in the search bar and select it to begin the free training.