A new booking system for non-emergency patient transport is rolling out

The Queensland Ambulance Service (QAS) will roll out a new online system that healthcare providers can use to book non-emergency transport services for their patients.

The new Non-Emergency Patient Transport (NEPT) booking system aims to simplify the process your general practice or aged care facility uses when you request non-emergency transport services for your eligible patients.

The NEPT system will eventually replace the manual paper-based document, emailing, faxing, and calling of 13 12 33.

When will the changes affect your practice? About the Non-Emergency Patient Transport (NEPT) booking system rollout

All health facilities in the Metro South Health area will commence the transition to the NEPT system from Monday 1 September 2025.

Please note, general practices, nursing homes and residential aged care facilities should continue to use the existing booking process before the transition to the NEPT system.

NEPT training

Learn how to use the NEPT booking system through the online training course, user manual and quick reference guides.

Need more NEPT information?

See more information available on the Queensland Ambulance Service website, or email nept@ambulance.qld.gov.au for support.