Name change: Head to Health is now Medicare Mental Health
From Monday 31 March 2025, Head to Health services are being rebranded to align with the Medicare Mental Health brand.
The name change will not impact the quality or function of services provided.
This table lists the services that have undergone the name change:
|
Former name |
New name |
|
|---|---|---|
|
Head to Health Phone Service |
Medicare Mental Health National Phone Service (1800 595 212) |
|
|
Head to Health website (headtohealth.gov.au |
Medicare Mental Health website (headtohealth.gov.au now automatically redirects to www.medicarementalhealth.gov.au) |
|
|
Head to Health Kids Hubs |
Healthcare providers are asked to update your internal resources from Head to Health to Medicare Mental Health to avoid confusion.
Medicare Mental Health Centres in the Brisbane South PHN region
Medicare Mental Health Centres provide a safe and welcoming place where anyone can access mental health information, services and support. Services through Medicare Mental Health Centres are free and do not need a prior appointment or GP referral to access them. There are currently 2 Medicare Mental Health Centres in our region:
The Redlands Medicare Mental Health Centre is located at 40 Middle Street, Cleveland, QLD 4163.
It operates from 10 am to 6 pm, Monday to Friday.
People do not need an appointment or referral for care. They can walk in and wait to be seen by the Centre’s staff for free, immediate support.
Contact the centre:
Phone 1800 573 955
The Logan Medicare Mental Health Centre is located at 91 Wembley Road, Logan Central, QLD 4114.
It operates from 10 am to 6 pm, Monday to Friday.
People do not need an appointment or referral for care. They can walk in and wait to be seen by the Centre’s staff for free, immediate support.
Contact the centre:
Phone 1800 573 955
Medicare Mental Health phone service (formerly the Head to Health Phone Service) continues to connect people to local support services
People who are not able to visit a Medicare Mental Health Centre in person can call the Medicare Mental Health phone service (1800 595 212) to speak to a trained professional or receive a referral to a suitable mental health service. The service is available Monday to Friday, 8:30am to 5pm (except public holidays).
GPs and other health professionals are encouraged to access the Medicare Mental Health phone service (formerly the Head to Health Phone Service) for advice in supporting their patients and navigating local mental health services that meet the needs of the patient.
Phone service staff ensure that your patient is referred to the appropriate mental health support service with a warm handover.
Medicare Mental Health phone service will continue to keep in touch with the patient until they are connected with the appropriate service provider.
How to refer your patient to Medicare Mental Health phone service (formerly the Head to Health Phone Service)
Download, complete and submit the referral form:
Best Practice or Medical Director Software – ‘Mental Health’ Referral Templates – Brisbane South PHN (bsphn.org.au)
Phone 1800 595 212 for advice.
Helpful resources for clinicians
Search the Medicare Mental Health website for available services for patients, filterable by location, IAR-DST levels, and more. Visit: https://www.medicarementalhealth.gov.au/service-finder-for-your-patients
Learn more about our commissioned programs and services on our mental health pages: Mental health | Brisbane South PHN
Find information on assessment and local referral pathways for mental health and addiction services on the Brisbane South HealthPathways portal.