Forms and referrals

Important update

Primary Sense will be replacing the Pen CS systems CAT4 and Topbar in May 2023. Primary Sense is an evidence based clinical audit and decision support tool that provides on demand, pre-filtered reports at the click of a button.

From November 2022 your practice can gain access to Primary Sense. Simply complete the online form and our team will be in touch. For further information, visit our webpage.

Make sure your referral works

We recommend practices follow the below procedures to experience a seamless outcome and avoid corrupting files. Please make sure that you don’t open any referral templates. Rather, you need to import them directly into the clinical software, otherwise the files may be corrupted. Word and PDF files cannot be imported into medical software.

On this page:

This page contains referral templates for several conditions, and to the major specialist outpatient departments for Medical Director, Best Practice Genie, Zedmed and PDF format, if available. These resources are provided to assist practices in the development of quality referrals and to allow for appropriate triage and categorisation of patients.

Smart Referrals
Smart Referrals are digital referrals integrated with Best Practice and Medical Director software to enable faster, streamlined management of referrals to Queensland public hospitals. Register here for smart referrals.

How to install templates

Please ensure you read the importing instructions prior to installing these templates. If you need any assistance with these templates, please contact

PLEASE DO NOT OPEN the templates until they have been imported into your clinical software as this will corrupt the coding. Word and PDF files cannot be imported into medical software.



The templates provided by us are for your personal use only and must not be redistributed without permission. They have been tested with Version of Best Practice and Version MD3.16 of Medical Director.

Metro South Health

What are GP Smart Referrals?

Smart Referrals are digital referrals integrated with Best Practice and Medical Director software to enable faster, streamlined management of referrals to Queensland public hospitals. 

Smart Referrals make it quicker and easier for General Practitioners (GPs) to refer their patients for specialist outpatient services ensuring referrals will be sent to the right place, first time and with all of the required information.

Key features include:

  • condition-specific templates that auto-populate required test results from the patient file in the practice management software to assist GPs to provide the essential referral information. This ensures nothing is missed, no rework or double handling and saves practice unnecessary administrative time.
  • an easy way to attach documents from the computer or clinical software. The system is capable of accepting large files (up to 25MB) and a variety of file types (e.g. images, PDF, Word documents from clinical record or computer).
  • a comprehensive service directory that lists locations where services are offered and estimated wait times.
  • integration with HealthPathways.

Smart Referrals are a Queensland Health initiative and an important step in digital health care, creating a connected modern health system for Queenslanders. Brisbane South GPs can use smart referrals to refer not only to Metro South Health but also Mater, Children’s Health Queensland and most neighbouring Hospital and Health Services.

Please see Metro South Health Smart Referrals page here.

Useful resources
Contact and support

Metro South Hospital and Health Service
1300 364 155 (Select option 2, GLPO Team)

The Metro South Health Central Referral Hub provides a single point of entry for all new referrals.

For information about referring to Metro South via the Central Referral Hub please see Refer Your Patient.

Further information and referral details can be found here.

Further information and contact details can be found here.

Mater Hospital

Mater Hospital referral templates can be downloaded below:

Aged Care

Child, youth and family

Below is a link to Children Health Queensland’s Out-of-Home Care health and development assessment templates including:

  • Preliminary Health Checks
  • Comprehensive Health and Developmental Assessments

Click here to access CHQ’s templates

Maternity care

Domestic and family violence

Chronic conditions

Mental health

The Head to Health Phone Service is the preferred referral pathway for consumers in the Brisbane south region. Brisbane South PHN has commissioned Neami National to deliver the service locally. Learn more about the service and access the PDF referral form here or download the form below in ‘Mental health template’s’ to access the referral form in Best Practice or Medical Director software.

Allied health

Review process

Templates are reviewed every 6 months or when required. Please check to see if there have been updates. Feedback and suggestions are welcome via email to with ‘Templates’ as the subject.