New Redlands Medicare Mental Health Centre is now open
Brisbane South PHN is pleased to announce the launch of the Redlands Medicare Mental Health Centre. The new service provides people with free, walk-in mental health support and advice from trained mental health professionals. The Redlands Medicare Mental Health Centre was officially opened on Thursday 23 January 2025, by Assistant Minister for Mental Health and Suicide Prevention, the Hon. Emma McBride MP. Speaking at the opening event, Minister McBride emphasised the importance of
Located at 40 Middle St, Cleveland, the centre is operated by Footprints Communities and was commissioned via open tender by Brisbane South PHN through funding provided by the Australian Government as part of a broader initiative to improve access to free, immediate mental health care to communities across Australia.
About the Redlands Medicare Mental Health Centre
The centre offers people access to a safe, welcoming space to talk to mental health professionals if they, or someone they care about, are in distress or need help finding the right mental health support. People can walk-in without an appointment and a Medicare card is not required to access the free service.
The Redlands Medicare Mental health Centre offers:
immediate support to help reduce distress
in-house assessment, treatment and support without a referral or appointment
access to peer workers with lived mental health experience
multidisciplinary teams of social workers and counsellors offering short- and medium-term care.
This new Medicare Mental Health Centre means people across the Redlands and Islands communities can access free, walk-in mental health care and support from a multidisciplinary care team, including from peer workers—people with their own direct, lived experience. Someone who’s walked in your shoes and can walk beside you.
—Hon. Emma McBride MP, Assistant Minister for Mental Health and Suicide Prevention and Assistant Minister for Rural and Regional Health,
Breaking down barriers to mental health care
National demand for better access to mental health services is well documented. Nearly half of Australians aged 16 to 85 will experience a mental health condition at some point in their lives, according to the Australian Institute of Health and Welfare.
The model of care offered by the Redlands Medicare Mental Health Centre is a significant step in addressing common challenges faced when seeking mental health care by ensuring people receive free and immediate support in a low-stigma setting, closer to home.
—Mike Bosel, Brisbane South PHN CEO,
Designed with input from local health professionals and community members, the Redlands Medicare Mental health Centre aims to be a culturally safe, inclusive space.
Acknowledging the Commonwealth’s funding commitment and the collective efforts of local mental health service partners and professionals, Mike Bosel added, ‘The Redlands Medicare Mental Health Centre is a great reflection of what can be achieved together when we collaborate with local communities to place people and their unique needs at the heart of healthcare service design and delivery.’
Courtney Milham, General Manager for Mental Health, Suicide Prevention, Alcohol and Other Drugs programs at Brisbane South PHN, said, ‘We’re excited to see the positive impact the Redlands Medicare Mental Health Centre will have for people living locally,
She added, ‘We remain committed to working with our valued partners and health professionals to ensure the service continues to meet the needs of our community.”
Location and operating hours
The Redlands Medicare Mental Health Centre is located at 40 Middle Street, Cleveland, QLD 4163.
It operates from 10 am to 6 pm, Monday to Friday.
People do not need an appointment or referral for care. They can walk in for free, immediate support.
Contact the centre:
Phone 1800 573 955
Links to more information
Further information about the Medicare Mental Health Centres in the Brisbane South PHN region can be found at footprintscommunity.org.au/services/medicare-mental-health-centres/.
See the Department of Health and Aged Care’s website: health.gov.au/our-work/medicare-mental-health-centres
Helpful resources for clinicians
Learn more about our commissioned programs and services on our mental health pages: Mental health | Brisbane South PHN
Find information on assessment and local referral pathways for mental health and addiction services on the Brisbane South HealthPathways portal.