Medicare Mental Health
The Medicare Mental Health phone service offers a free, confidential, and friendly referral phone service for people seeking support for their mental and emotional wellbeing.
The Medicare Mental Health national phone service is a Commonwealth-funded mental health initiative that offers access to mental health information, services and supports through multidisciplinary care teams and integration with existing services across the region.
Neami National is commissioned by Brisbane South PHN to deliver the Medicare Mental Health national phone service locally. The Medicare Mental Health phone service is the preferred referral pathway for patients in the Brisbane South PHN region.
How to refer patients using the Medicare Mental Health phone service
Medicare Mental Health accepts referrals from GPs, mental health services, community services, carers, families, and individuals.
You can contact Medicare Mental Health on behalf of patients and clients to find the best mental health and wellbeing support for them.
1. Download, complete and submit the referral form
Best Practice or Medical Director Software – ‘Mental Health’ Referral Templates – Brisbane South PHN (bsphn.org.au)
2. Phone for advice
Medicare Mental Health staff use the Initial Assessment and Referral (IAR) Decision Support Tool to establish the patient’s level of need and can advise on available services that may assist the patient.
For more information, call 1800 595 212.
3. Patient contact
The patient is referred to the appropriate mental health support service with a warm handover.
Medicare Mental Health phone service will continue to keep in touch with the patient until they are connected with the appropriate service provider.
Medicare Mental Health Centres
The Australian Government is working in partnership with states and territories to establish Medicare Mental Health Centres across Australia. The Centres provide a safe and welcoming place for anyone to access free, quality mental health care over extended hours.
The Medicare Mental Health Centres are staffed by a team of highly qualified mental health professionals and people with lived experience of mental health. They will listen and work with you to provide you with the care you need.
Support through the Centres is free. You do not need an appointment or GP referral. Learn more about Medicare Mental Health Centres and find your nearest location, or call 1800 595 212 to make an appointment.
For more information or resources visit: Resources | Medicare Mental Health
