What we offer

Last updated 23 June 2026
What we offer
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Quality improvement in general practice  

We offer a range of QI support for general practices in our region. Support includes self-paced, online learning modules and structured programs developed and delivered in conjunction with industry experts.  

Your practice is encouraged to identify three potentials areas of improvement, which assists our QI team to tailor our support to you. There are different levels and duration of activities available including:

  • Practice coaching with an experienced QI coordinator. These sessions are generally face-to-face, and you will be supported to set a goal, discuss roles and responsibilities, test ideas, monitor and evaluate your progress. You will receive a certificate of completion and project summary (approximate duration 4-6 months).

  • Self-paced QI activity – for 1 or 2 people in the practice to complete independently (approximate duration 1-2 months)

What does a General Practice Quality Improvement Coordinator offer:

We can provide general practices with QI coaching and support to:

  • Analyse practice data dashboards  

  • Identify opportunities for QI in your practice

  • Assist with setting a goal for improvement

  • Use QI resources

  • Assist with PIP QI, including the registration, guidelines, and improvement measures

  • Provide coaching either face-to-face or virtually to assist you to achieve your goal.   

Current programs

Quality improvement programs are categorised into three groups. General QI, Prevention & Chronic disease. Each year, the team identifies topics for practices to participate in. During November, practices are asked to complete an expression of interest, outlining the topic three areas they would like to improve. Practices are then allocated to topics, subject to availability.

Topics currently available include:

  • Cancer screening (bowel, cervical, lung, national cancer screening register implementation)

  • First Nations

  • Health assessments (45–49-year-old, 75+ year old, healthy heart checks)

  • Diabetes management

  • COPD management

  • Cardiovascular disease risk

  • Obesity prevention

  • Patient measures (smoking, alcohol, BMI, ethnicity)

If you would like to participate, or you would like more information, please contact the team on Ph. 3864 7540 or email [email protected]

Free Immunisation Reminder programs

Covid 19 Vaccine - Free SMS opportunity for your practice

General practices are invited to register for the Covid 19 Vaccine Activity for adults aged 65+ years.  

BSPHN have again partnered with GoShare to provide an opportunity for practices to identify eligible patients 65+ years who are due for a Covid 19 vaccine. This patient recall initiative is free and available now.  

Data from the Department of Health, Disability and Ageing shows only 36.4% of individuals aged 75+ years and 5.2% of individuals aged 65 – 74 years have received a COVID booster in the 6 months to 31/3/2026.

Participation for your practice

BSPHN is excited to continue this activity:

  • Your practice should have MedicalDirector or Best Practice clinical software.

  • Your practice must be able to stock and administer the COVID vaccination

  • Your practice will receive FREE SMS credits. 

  • A practice staff member will be guided through the steps to send the recall SMS bundle out to patients.

  • The recall program utilises the GoShare app and allows an authorised practice staff member to identify patients eligible for vaccination.

  • It only takes 15 minutes of a Practice staff member’s time to complete the activity. 

To participate in the Covid 19 activity, click Covid 19 Vaccine Activity and complete the EOI.  

Once the form is received, you will be contacted by GoShare to create the list of eligible patients and then schedule a 15-minute phone call to guide you through the steps to send the recall by SMS. 

Click here Protecting at risk populations against COVID-19 through a targeted recall activity | Brisbane South PHN to read about the success of another Brisbane South practice who participated in this activity. 

For more details about this activity, please email [email protected] or phone (07) 3864 7540. 

What practices in our region are saying about our QI support

I would recommend this service because PHN are always extremely helpful and knowledgeable.

This service helped me to understand Best Practice a lot more, and be able to identify what our patients are due for or missing in their charts.

Always my 1st point of contact.  Best information source.

We are always provided with good feedback and useful suggestions.

Great, makes you think and plan and see results, or lack thereof, then tweak and replan.

Contact us for more support

Our Quality Improvement Team works with general practices to provide practical advice and resources to help plan, implement, and review your QI activities. To request further practice support, please contact the Quality Improvement team on Phone: 3864 7540 or email: [email protected].  

Our team provides the best possible support for your practice.